Whether you’re planning to study, work or migrate to Australia, ImmiAccount is the first step where your journey starts.
ImmiAccount is an online platform where you can easily apply for your visa, submit your documents and can even make payments for your application fee and get real-time updates on your application.
In this blog, we’ll go through step by step for creating your ImmiAccount. We will also cover the benefits of having an ImmiAccount and consideration you should take before applying, during the application process and after submitting your application.
What is an ImmiAccount?
ImmiAccount is an online service provided by the Depart of Home Affairs in Australia serving as the official visa application portal. It allows individuals, including Registered Migration Agents to manage the visa applications electronically.
Creating an ImmiAccount allows users to draft, lodge, and manage most types of applications. Although some applications still require paper submissions, the majority of visa applications can be lodged online through ImmiAccount.
With an ImmiAccount, you can:
i) Draft, lodge and mange your visa application
ii) Real-time tracking of your visa application
iii) Check the status of your application
iv) Upload documents or information requested by DHA
v) Pay Visa application fees through online payment gateways or using a Credit Card
vi) Update your Personal information (e.g. contact details, address, etc)
vii) Australian Government for migration related paperworks.
If represented by a Registered Migration Agent, the individual users may not need to create an ImmiAccount, as agents manage applications through their own accounts.
It is a highly secure online visa application portal provided by the Australian Government for migration related paperworks.
This online service tool saves the significant time and effort of individuals/organisations as well as the Australian government.
By minimising all the paperworks, you can handle everything right from your computer.
When Should you make an ImmiAccount?
You should make an ImmiAccount when:
i) Planning for an Australian Visa, like Student Visa or Skilled Independent Visa.
ii) You’re already living in Australia and need to renew your visa
iii) Sponsoring someone for an Australian visa
iv) Managing a business that supports employees through
employer-sponsored visas
v) Representing an organisation requiring access to online services from the Australian Department of Home Affairs
When you’re in any of these above situations, ImmiAccount is your go-to platform.
By creating your ImmiAccount, you need some time to familiarise yourself with the system, therefore setting up your ImmiAccount early can be helpful. You can understand the requirements and the documents that you need to have or prepare for the Visa Type you want to apply for.
How to Create an ImmiAccount
1) For Individual
This account is for:
i) Individuals who are looking to lodge visa independently
ii) Family member or Friend applying for Visa on behalf of applicant.
Steps:
1. Go to official ImmiAccount Website
Visit the official website of DHA
2. Click the ‘Create ImmiAccount’ button
Click on the link to proceed with the account creation process.
You will redirected to the next page:
3. Enter your ‘Email Address’ and click on Send Verification Code
Remember this email address will be also used to reset your ImmiAccount password and also security alerts emails.
4. Enter the Verification Code
Click ‘Continue’ for next. And you will be redirected to this page
5. Choose Individual Account Type (Under Service Required)
6. Provide accurate New User information required
This includes providing your family name, given names, and contact information, such as your phone number(s) and a valid email address
Fill in your user details such as name, phone number.
Click ‘Continue’ for next
7. Complete the ‘Account Details’ Section
A. Input your login details
This includes your username and password.
B. Set security questions
Set up your secret questions and answers. Remember it can be used to recover your ImmiAccount in case you forget your password.
This helps you regain access if you forget your password.
8. Read and accept the terms and conditions
Tick the box to indicate your acceptance of the terms and conditions. Then, check the box labelled ‘I am not a robot’.
Finally, click Submit.
9. Verify your email address
After clicking “Submit,” you will be redirected to a page confirming “Login successful,” indicating that your ImmiAccount has been successfully created.
You will receive a verification email from which contains the link to verify your newly created ImmiAccount. Just click on the link to verify your account.
By verifying your account you use ImmiAccount features such as retrieving username and password incase if you forget your username and login password.
2) For Organisations
This account is for:
i) registered organisations
ii) registered migration agents
iii) sponsoring companies
Steps:
1. Go to official ImmiAccount Website
Visit the official website of DHA
2. Click the ‘Create ImmiAccount’ button
Click on the link to proceed with the account creation process
You will redirected to the next page:
3. Enter your ‘Email Address’ and click on Send Verification Code
Remember this email address will be also used to reset your ImmiAccount password and also security alerts emails.
4. Enter the Verification Code
Click ‘Continue’ for next. And you will be redirected to this page
5. Select the 'Organisation (including agents)' account type and choose the services that you require
Tick all the boxes that apply.
6. Enter your User Details
This includes entering your full name, contact numbers, email address, and organisation address.
7. Provide the required details related to the online services you are requesting
Based on the services selected in Step 3, additional sections may need to be completed
Remember this email address will be also used to reset your ImmiAccount password and also security alerts emails.
Click ‘Continue’ for next.
8. Enter your account details
A. Establish your login details
This refers to your username and password.
B. Complete security questions and answers
These questions are designed as security measures to facilitate account recovery if you forget your password.
9. Agree to the Terms and Conditions
Tick the box to indicate your acceptance of the terms and conditions. Then, check the box labelled ‘I am not a robot’.
Finally, click Submit.
10. Verify your organisation’s email address
Upon submitting your application, you will receive an email from ImmiAccount containing a verification link to activate your organisation’s account.
Once your organisation’s ImmiAccount is activated, you can login and start using the services that are available to you.
Your organisation’s ImmiAccount allows you to submit visa applications for employees, monitor application statuses, and manage account settings.
Steps for ImmiAccount Login
To login to your ImmiAccount, follow these steps:
1. Go to ImmiAccount Website
2. Enter your username and password
3. Click on ‘Login’ button
What Should you do in case you forget your username and password?
Retrieve Username
To recover your ImmiAccount username, follow these steps:
1. Go to ImmiAccount login page
2. Click on ‘Forgot Username’ link
3. Enter your registered email address that you used while creating your ImmiAccount
Tick on ‘I am not a Robot’ and click on the continue button.
4. ImmiAccount will send you an email with your username.
Retrieve Password
To recover your ImmiAccount password, follow these steps:
1. Go to ImmiAccount login page
2. Click on ‘Forgot Password’ link
3. Enter your registered email address that you used while creating your ImmiAccount
Tick on ‘I am not a Robot’ and click on the continue button.
4. Check your email address and set a new password
You will receive an email from ImmiAccount with a link to set a new password. Simply click on that link to set a new password for your ImmiAccount.
Manage your ImmiAccount
You can customise the initial settings and configuration of your ImmiAccount according to your preferences. You can:
i) Update your Personal Details
ii) Change your email address and password
iii) Edit your Security Questions/Answers
iv) Manage your Account Alert preferences
v) Request Additional Services
Steps
1. Click on ‘Manage Account’ usually on the top right corner of the page
2. Select and click on the settings you wish to modify
You may also do this using the tabs at the top.
3. Modify and Fill the necessary information required
The information you input depends upon the type of the setting you want to change. Make sure to accurately fill the details while modifying. Click ‘Save’ after finishing the changes.
What Can you do with ImmiAccount?
With ImmiAccount, you can:
1. Complete and submit Visa Application
This includes applying for visitor visas, student visas, skilled visas, partner visas, and other visa types offered by the Department of Home Affairs in Australia.
2. Upload Supporting documents
ImmiAccount allows you to securely upload supporting documents needed for your visa application. You can scan or digitally upload documents like identification, passports, financial statements, employment payslips, reference letters, and other relevant paperwork.
3. Pay Visa application fees
Securely pay your visa application fees directly through your ImmiAccount using secure online methods.
4. Manage the Status of your Application
You can manage all your visa applications in one place using ImmiAccount. This includes uploading supporting documents, responding to Department requests, and withdrawing applications if needed.
5. Communicate with Department of Home Affairs
You can electronically communicate with the Department of Home Affairs regarding your visa application. You have the option to send and receive messages for clarifying doubts or providing additional information.
6. Access Visa Grant Letters, Visa Conditions and Compliance
Upon successful approval of your visa application, you can view and download your visa grant letter and any associated visa conditions through ImmiAccount.
How to access VEVO Via ImmiAccount
Visa Entitlement Verification Online (VEVO), is an online service that allows individuals or registered organisations to check the and verify the visa details and conditions.
This is useful for employers, education providers and other organisations to verify visa details and its corresponding conditions.
If you represent a registered organisation, you can access real-time information about a person’s visa details, like their visa status, conditions, and expiration date.
To access VEVO, simply you need to login to your organisation’s ImmiAccount after that you can access and check an individual’s visa details.
Benefits of having an ImmiAccount
Having an ImmiAccount simplifies your immigration-related activities, offering you the following benefits:
1. Effortless Application Tracking
ImmiAccount allows you to track your visa application status effortlessly, providing real-time updates and notifications so you’re always informed about the progress of your application.
2. Easy and Convenient Payment Process
With ImmiAccount, making payments for visa applications is streamlined and convenient, ensuring you can complete transactions securely from your computer or mobile device without hassle.
3. Seamless and Secure Document Submission
You can upload necessary documents directly to ImmiAccount, ensuring a seamless and secure process that meets all visa requirements, while also allowing you to easily manage and update your submissions.
4. Flexible and Easy-to-Follow Application Process
ImmiAccount guides you through the visa application process step-by-step, offering clear instructions and prompts that make it straightforward to complete each stage of your application with confidence.
5. Up-to-Date Information on Immigration News and Laws
Stay informed with ImmiAccount’s updates on immigration policies, news, and changes in laws, ensuring you are aware of any developments that may impact your visa application or status.
6. Peace of Mind
By centralising all your immigration tasks in one secure platform, ImmiAccount provides peace of mind, knowing that your application is managed efficiently and you have access to support and resources as needed.
How to Start a New Visa/Citizenship Application using ImmiAccount
To start a New visa or citizenship application you can follow these steps:
1. Log in to your ImmiAccount
2. Click on New Application Icon
3. Select the Visa you want to Apply
What to do Next after applying through ImmiAccount
After successfully submitting your visa application through your ImmiAccount, there are a few important steps to follow:
1. Track Your Application
Keep checking your ImmiAccount regularly to stay updated on your visa application status.
2. Responds to Requests
Be prompt in responding to any additional information or document requests from the Department of Home Affairs.
3. Update Information
Keep your personal and contact information updated in your ImmiAccount to ensure you receive all communications.
4. Prepare for Next Steps
Depending on your visa type, start preparing for your move or new phase in Australia, such as organising travel or arranging accommodations.
5. Stay Informed
Continue to check for any updates or changes in immigration policies that might affect your application or visa status.
6. Contact Support if needed
If you have questions or concerns during the waiting period, contact immigration authorities through your ImmiAccount or their helpline for assistance.
Things You Must Know About ImmiAccount
Before Applying
What visa subclasses can you apply for through ImmiAccount?
You can use ImmiAccount to apply for numerous visa subclasses. To find the right visa for your needs, explore detailed resources on each type provided on the Australian Department of Home Affairs website.
What documents do you typically need to include with my visa Application?
Depending on the visa subclass, document requirements may vary. Typically, essential documents include identification, financial proof, and other supporting papers pertinent to your visa type. Check specific guidelines on the Department of Home Affairs website.
What are the eligibility requirements that you should consider before creating an ImmiAccount?
Some visa types and citizenship applications have specific eligibility criteria. Before setting up your ImmiAccount and starting your application, review these requirements on the Department of Home Affairs website.
During the Application Process
How long does it take to process a visa application submitted through ImmiAccount?
Processing times can vary according to your visa subclass and specific application details. For current processing time information, refer to the Department of Home Affairs website.
Can I Save a draft of my Visa application and return it later?
You can save your visa application progress in ImmiAccount and return to complete it at your convenience.
Can you Pay the application fee through Immi Account?
You have the option to pay the application fee through ImmiAccount using credit cards, PayPal, or BPAY. Ensure to review the payment section in your ImmiAccount for detailed choices.
After applying
How to Track the progress of my Visa application through ImmiAccount?
Log into your ImmiAccount to track the progress of your visa application. Your application status will be regularly updated.
Can I update my Information on my application after submitting it?
You can update certain application details through your ImmiAccount after submission. For major changes, contacting the Department of Home Affairs directly may be necessary.
Will I receive updates about my visa application via email?
You’ll receive email notifications about your visa application status. Keep your email address updated in your ImmiAccount settings.
Security & Privacy
How does ImmiAccount Safeguard my Personal Information?
Your personal information in ImmiAccount is protected with secure systems and encryption. The Department of Home Affairs uses rigorous security measures to maintain the safety of your data.
What happens to my data once my visa application is processed?
Your information is securely stored according to Australian privacy laws after your visa application is processed, and it is used solely for immigration-related purposes.
Need Help on your Visa Application?
Having a friendly guide by your side at every step can make the process stress-free.
With over 14 years of experience in migration, BJay Education and Visa Services has assisted many clients in achieving their dreams of studying, working, or living in Australia. We keep ourselves informed about the latest immigration news and policies to ensure your application is thorough, thereby enhancing your chances of visa approval.
Choose a worry-free journey! Book a telephonic appointment with one of our friendly migration agents today.
Frequently Asked Questions
No, there are no costs associated with creating an ImmiAccount.
When creating your account, ensure to input personal information including your full name, date of birth, email address, and contact details. Also, set up a username and password to login to your ImmiAccount.
You can apply for most visas, including Tourist visa, skilled visa, student visa, and business visas, online through ImmiAccount. However, there are exceptions like transit visas and child visas, which still need to be applied for using paper forms.
You can apply for a visa while outside your home country using the online ImmiAccount system. Creating an ImmiAccount is the first step in this process.
Processing times differ based on the visa you apply for. Visitor visa are usually processed within weeks, while general skilled migration visas may take several months.
Generally, you cannot request priority visa processing.
In exceptional situations, like the passing of a family member in Australia, you can apply for priority processing, though approval is not guaranteed. The Australian Government decides which visas to prioritise at its discretion.
Australian visas cannot be extended. To legally stay in Australia beyond your visa’s expiration, you must apply for a new visa several weeks or months before it expires.
If your current visa includes a ‘no further stay’ condition, you must leave Australia to apply for a new visa; onshore applications are not permitted under this condition.
Group applications are ideal for 2 or more individuals intending to travel together. Using the ImmiAccount system, you can select the specific ‘group type’ that aligns best with your situation, such as:
i) Family
ii) School/study
iii) Incentive tour
iv) Friends
v) Work/employer
vi) Others (if applicable)
When applying for a family group visa, choose ‘group processing’ and indicate ‘Family’ as the group type.
If you’re making payments on behalf of all family members, access the ‘My Applications’ screen to bulk select and process all applications together for submission and payment.
Lodging online applications as a group allows you to:
i) Conveniently pay all fees at once
ii) Save and continue the application later
iii) Manage applications more easily
iv) See the status of all applications in real time
v) Help the immigration officer easily identify applicants who are travelling together
vi) Simplify processes and reduce errors that may arise in individual applications.
If your visa has been cancelled, you have the choice to apply for cancellation revocation or appeal the decision through the Administrative Appeals Tribunal (AAT). Make sure to prepare and submit all required documents within the timeframe outlined in the visa cancellation notice.
Seeking assistance from the best migration agency is recommended to gain clarity on your situation. They can offer counsel on the most suitable actions to take given your circumstances and devise a strong appeal plan, if needed.
Once your visa application has been processed, you cannot request a refund of the visa application charge (VAC). Refunds are only possible under certain circumstances such as:
i) You made an unnecessary application
ii) If you make an error in your application and withdraw it in writing before a decision is made
iii) A mistake was made by the Department
iv) Sponsorship or nomination was unsuccessful
Yes, it is possible to apply and manage multiple visa applications concurrently using a single ImmiAccount.
If you have a registered migration agent or lawyer, they can handle your visa application using their ImmiAccount. You only need to create your own account if you want to oversee the application yourself.
If you face technical issues, you can reach out to the Department of Home Affairs’ support team for assistance. You can find their contact details on the ImmiAccount login page.
